TECHNICAL SUPPORT

Final Draft, Inc. offers FREE customer support via:

• Searchable Knowledge Base
  
• Interactive Troubleshooter
  
• E-mail
  
• Chat
  
• Telephone activations -- 818-789-6281 (9-5 M-F Pacific Time)*
  

Telephone technical support is available 24 hours a day, 7 days a week, including holidays.

• U.S. and most Canadian residents: 1-888-320-7555 (toll-free)
  
• International callers: 1-818-906-8930 (toll fees may apply)
  

Click HERE for more information about which number to dial when.

NEW CUSTOMERS and UPGRADE PURCHASERS receive 20 minutes of FREE 24/7 telephone support over the first 90 days after registration.

• After you have used the 20 minutes or 90 days have passed since you registered, calls to the technical support line (1-888-320-7555 or 818-906-8930) will be billed at $2.50 per minute, payable via credit card.
  

• The billing clock starts one minute AFTER you begin speaking with a technician.
  

• If more than one phone call is required to solve a problem, the additional phone call(s) will be free or refunded afterwards.
  

Please have your Customer Number and credit card information ready when you call.

*If you need help with activating (or deactivating) and it’s outside of business hours, call the 24/7 technical support line. The technician will make sure that your activation call is refunded afterwards.

NOTE: Technical support is available only for registered users of Final Draft v.7 / 8 and Final Draft AV v.2.5. Users of older software may be able to find information in the searchable knowledge base or in the PDF User Guide that installed with the software.